How we use your information
When you get in touch, we may hold your name, contact details, case notes, documents, payment records, and any information you choose to share with us. That helps us assess your matter properly and keep the file accurate. Would a solicitor do the job without notes? Not really.
What we collect
We usually gather information directly from you, from documents you send, and from correspondence related to your matter. In some cases, we may also receive information from the other side, witnesses, courts, insurers, employers, or public sources where that’s relevant to the work we’re doing.
Typical categories
- Identity and contact details
- Case instructions and supporting documents
- Communication history and billing information
- Technical data such as basic website usage records
Why we can use it
Our lawful bases normally include contract, legal obligation, legitimate interests, and consent where consent is the right basis. For special category information, such as health data in a family or employment matter, we apply the extra safeguards required by law. We don’t treat that lightly.
How long we keep it
We retain files only for as long as we need them for the matter, regulatory compliance, dispute handling, or professional records management. After that, we delete or anonymise information in line with our retention schedule. Simple rule: if we no longer need it, we don’t keep it hanging around.
Your rights
You can ask for access to your information, request corrections, object to certain processing, or ask us to delete data where the law allows it. Some requests can’t be actioned immediately because legal and regulatory duties may require us to keep specific records. Fair enough, and we’ll explain why if that happens.
Sharing and security
We only share personal data where it’s needed for your case, for compliance, or to run our business. That may include professional advisers, IT providers, payment processors, and third parties involved in your legal matter. Access is restricted, records are protected, and we try to keep the paper trail as tidy as the law allows.
For the final issued policy, insert the dedicated legal text here and align it with your retention, cookies, and complaint procedures.